sido88 Privacy Policy

1. Introduction

1.1 sido88 operates an international online betting and gaming platform accessible to players in Indonesia. In the course of providing our services — sports betting, live casino, slot games, and togel (Indonesia's traditional numbers lottery) — we necessarily collect and process certain personal data about our players.

1.2 This Privacy Policy has been drafted in accordance with internationally recognized data protection principles, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.

1.3 This Policy is incorporated by reference into the sido88 Terms & Conditions. Any capitalized terms used but not defined here carry the meanings given to them in the Terms & Conditions.

2. Definitions

• "Personal Data" means any information that identifies or could reasonably identify you as an individual, including your name, date of birth, address, email, phone number, payment details, device identifiers, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means sido88, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of sido88 under a written data processing agreement (e.g., payment gateway providers, KYC verification services).
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.
• "Cookie" means a small text file placed on your device by the sido88 Platform for the purposes described in Section 7 of this Policy.

3. Data We Collect

3.1 sido88 collects the following categories of Personal Data:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, nationality, government ID number (KTP or passport)	Registration & KYC
Contact Data	Email address, Indonesian mobile number, residential address	Registration
Financial Data	Bank account name & number (BCA, BRI, BNI, Mandiri, etc.), e-wallet account details (DANA, OVO, GoPay, ShopeePay), transaction history	First deposit & KYC
Technical Data	IP address, browser type & version, device type, operating system, session timestamps	Automatically on login
Usage Data	Pages visited, games played, bets placed, session duration, feature interactions	Automatically during use
Communications Data	Support chat logs, WhatsApp message history, email correspondence with sido88	When you contact support
Marketing Preferences	Communication opt-in/opt-out status, preferred contact channel	Registration & Account settings

3.2 sido88 does not intentionally collect or process special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) beyond what may be incidentally visible on a government-issued ID document submitted for KYC purposes. Such incidental data is not separately recorded or used.

4. How We Collect Data

4.1 sido88 collects Personal Data through the following channels:

• Direct submission: Data you provide when registering an Account, completing KYC, making a deposit or withdrawal, or contacting support;
• Automated technical collection: Data collected automatically when you access the Platform, including IP address, device fingerprint, browser session data, and cookie-generated analytics;
• Third-party sources: Data received from our KYC verification partners and payment processors to validate the identity and payment information you have provided;
• Publicly available sources: In limited circumstances, sido88 may verify information against publicly available records (e.g., checking whether a name appears on a sanctions list or politically exposed persons database) as part of our anti-money-laundering compliance obligations.

5. Purpose & Legal Basis for Processing

5.1 We process your Personal Data only where we have a lawful basis to do so. The table below sets out our processing purposes and the corresponding legal basis for each:

Processing Purpose	Legal Basis
Creating and managing your Account	Performance of contract
Processing deposits and withdrawals	Performance of contract
KYC identity verification	Legal obligation (AML compliance)
Detecting and preventing fraud	Legitimate interest / Legal obligation
Responsible gaming monitoring	Legitimate interest / Legal obligation
Sending transactional communications	Performance of contract
Sending promotional communications	Consent (opt-in)
Platform analytics and improvement	Legitimate interest
Compliance with legal and regulatory obligations	Legal obligation

6. Data Sharing

6.1 sido88 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with our payment gateway partners to process deposits and withdrawals to and from BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, DANA, OVO, GoPay, ShopeePay, and LinkAja;
• KYC and identity verification providers: We share identity documents with licensed KYC service providers solely for the purpose of verifying your identity in accordance with our anti-money-laundering obligations;
• Game technology providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive a pseudonymous player identifier and bet/win history for game integrity and technical purposes. They do not receive your name, address, or payment details;
• IT and infrastructure service providers: We use third-party cloud hosting and security services that necessarily process data on our behalf under strict contractual data processing agreements;
• Legal and regulatory authorities: We may disclose your Personal Data to law enforcement agencies, financial regulators, or courts where required by law, court order, or regulatory directive;
• Business transfers: In the event that sido88 undergoes a merger, acquisition, or sale of assets, your Personal Data may be transferred to the acquiring entity, subject to the same protections described in this Policy.

6.2 All third-party Data Processors engaged by sido88 are subject to written data processing agreements that require them to process your data only for the stated purpose, maintain appropriate security standards, and not share your data with any further party without sido88's prior written consent.

7. Cookies & Tracking Technologies

7.1 sido88 uses cookies and similar tracking technologies to operate and improve the Platform. We use the following categories of cookies:

• Strictly Necessary Cookies: These are required for the Platform to function. They maintain your login session, remember your language preference, and ensure security features operate correctly. You cannot opt out of strictly necessary cookies while using the Platform.
• Performance & Analytics Cookies: These collect anonymized data about how players use the Platform — which pages are visited most frequently, where errors occur, and how players navigate between sections. This data helps us improve the Platform experience.
• Functional Cookies: These remember your preferences (such as your preferred deposit method or game display settings) to personalize your experience on return visits.
• Marketing Cookies: These are used only where you have opted in to marketing communications. They help us measure the effectiveness of promotional campaigns and avoid showing you offers you have already seen.

7.2 You may manage non-essential cookie preferences through your browser settings. Disabling performance or functional cookies may affect the quality of your experience on the Platform but will not prevent you f rom accessing your Account or placing bets.

7.3 sido88 does not use cross-site tracking cookies that follow you across unrelated third-party websites. Our cookies are scoped to the sido88.cam domain only.

8. Data Retention

8.1 sido88 retains your Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:

Data Category	Retention Period	Reason
Identity & Contact Data	5 years from Account closure	AML and regulatory compliance
Financial & Transaction Data	7 years from transaction date	Financial record-keeping obligations
KYC Documents	5 years from Account closure	AML regulatory requirement
Support Communications	3 years from last interaction	Dispute resolution and quality assurance
Technical & Usage Data	13 months from collection	Platform analytics and fraud detection
Marketing Preferences	Until opt-out or Account closure	Consent management

8.2 When a retention period expires, Personal Data is either securely deleted or anonymized so that it can no longer be associated with an identifiable individual. Anonymized, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

9. Data Security

9.1 sido88 implements a multi-layered security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data at rest, including financial records and identity documents;
• Role-based access controls ensuring that only authorized personnel with a legitimate operational need can access player Personal Data;
• Regular penetration testing and vulnerability assessments conducted by independent third-party security specialists;
• 24/7 automated intrusion detection and real-time alerting systems;
• Two-factor authentication requirements for all internal administrative access to player data systems;
• Formal data breach response procedures, including player notification obligations where a breach is likely to result in a high risk to your rights.

9.2 While sido88 takes all reasonable and technically appropriate steps to protect your data, no system connected to the internet can be guaranteed to be completely secure. You also have a role in keeping your Account secure — please use a strong, unique password and do not share your login credentials with anyone.

9.3 If you suspect that your Account has been accessed without your authorization, contact sido88 support immediately via Live Chat or WhatsApp. We will act promptly to investigate and secure your Account.

10. International Data Transfers

10.1 sido88 operates internationally and your Personal Data may be transferred to, stored in, and processed in countries outside of Indonesia. In particular, our server infrastructure, KYC providers, and some game technology partners operate in jurisdictions including but not limited to Malta, Isle of Man, Cyprus, and Singapore.

10.2 Whenever we transfer Personal Data outside Indonesia, we ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that described in this Policy. These safeguards may include:

• Standard contractual clauses (SCCs) incorporated into agreements with international Data Processors;
• Transfers to jurisdictions that maintain adequacy decisions or equivalent data protection frameworks recognized under international standards;
• Binding corporate rules where applicable within the sido88 group of companies.

10.3 You may request further information about the specific safeguards applicable to any international transfer of your Personal Data by contacting sido88 support.

11. Your Rights

11.1 As a player whose Personal Data is processed by sido88, you have the following rights in respect of your data:

• Right of Access: You may request a copy of all Personal Data sido88 holds about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent was the legal basis), or where you object to processing and there is no overriding legitimate interest. Note that we may be required to retain certain data to comply with legal obligations (see Section 8) even following an erasure request.
• Right to Restriction: You may request that we restrict processing of your Personal Data while a dispute about its accuracy or lawfulness is being resolved.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request that we provide your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to processing of your Personal Data where the legal basis is legitimate interest. You may also object at any time to the processing of your data for direct marketing purposes, in which case we will immediately cease such processing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

11.2 To exercise any of the above rights, please contact sido88 support via Live Chat, WhatsApp, or by emailing [email protected]. We may need to verify your identity before processing your request. We will respond to all verified requests within 30 days, and will notify you if an extension is required for complex requests.

12. Minors & Age Verification

12.1 The sido88 Platform is strictly for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. Age is verified as part of the KYC process, and any Account found to belong to a person under 21 will be immediately closed and all data associated with that Account deleted, subject to any mandatory retention obligations.

12.2 If you are a parent or guardian and believe that a person under 21 in your care has registered an Account on sido88 without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action, including Account closure and data deletion, within 48 hours of a verified notification.

13. Third-Party Services

13.1 The sido88 Platform integrates with third-party services including payment gateways, game studios, and analytics tools. These third parties operate under their own privacy policies and terms of service. sido88 is not responsible for the privacy practices of third-party services accessed through or in connection with the Platform.

13.2 The sido88 Platform does not contain links to external third-party websites. If you independently navigate to a third-party website (for example, your bank's online portal to make a deposit), that website's own privacy policy governs any data collection that occurs there.

13.3 Game content delivered by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft is rendered within the sido88 Platform environment. These providers may collect game-play telemetry data (such as bet amounts and round outcomes) under pseudonymous player identifiers for game integrity and technical support purposes. sido88 ensures that all integrated game providers are contractually prohibited from using such data for their own marketing purposes or from sharing it with unrelated third parties.

14. Changes to This Policy

14.1 sido88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will notify registered players via their registered email address at least 7 days before the updated Policy takes effect.

14.2 The effective date at the top of this page reflects the date the current version came into force. We encourage you to review this Policy periodically to remain informed about how we protect your data.

14.3 Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, please cease using the Platform and contact us to close your Account before the revised Policy takes effect.

15. Contact

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way sido88 handles your Personal Data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly through the Platform
• WhatsApp: Available 24/7 — contact details provided upon Account registration
• Email: [email protected] (plain text — not a clickable link)

15.2 All privacy-related inquiries are handled by sido88's designated data protection team. We aim to acknowledge all inquiries within 24 hours and resolve them fully within 30 days. For complex requests that require additional time, we will notify you in advance and provide an updated resolution timeline.

15.3 sido88's support team operates in both English and Indonesian. Formal written privacy requests and legal notices should be submitted in English for the most efficient processing.